Pratt & Whitney has expanded its operations in India and established a new Customer Service Centre in Bengaluru. This will be part of P&W India’s Capability Centre and drive customer and operational support for P&WC’s 68,000 engines in service.
The facility is expected to employ more than 150 aerospace experts and engineers. It will be co-located with P&W’s supply chain operations, engineering, and digital transformation centres of excellence in India. The centre’s customers are expected to include Indian and global airlines, OEMs, MROs, regulatory bodies, and small operators.
“With the new Customer Service Centre, we are leveraging our existing investments in India and using regional talent to augment our world-class product and service dependability and customer experience service level,” said Nivine Kallab, Vice President, Customer Programs, Pratt & Whitney Canada.
Pratt & Whitney Canada’s turboprop engine families power most of India’s regional aviation fleet. Indian low-fare airlines, such as IndiGo and SpiceJet, alongside regional airlines like FLY91 and Alliance Air, operate over 90 ATR-72, ATR-42 and DHC 8-400 aircraft powered by P&W engines. For example, in April 2024, P&WC signed an engine services agreement with FLY91 to cover the PW127M engine on its ATR aircraft.
With more than 6,000 employees across Pratt & Whitney and Collins Aerospace, RTX Corporation, formerly Raytheon Technologies, has one of the largest presences among aerospace and defence firms in India.
