American Airlines has appointed Nathanial (Nat) Pieper as its new Chief Commercial Officer (CCO), who will take up the position on 3 November. Currently, he works as Chief Executive Officer (CEO) of oneworld alliance, a global group of airlines, and has held the role since April 2024.
As CCO, Pieper will lead the Customer Experience team in addition to managing commercial strategy, planning, and performance across alliances and partnerships, cargo, co-branded credit card program, loyalty, network planning, revenue management, and sales and distribution.
“Nat is a world-class, results-oriented leader who has achieved tremendous success throughout his entire career,” said Robert Isom, CEO at American Airlines. “He is well-versed in the airline business, having led teams across multiple disciplines at Northwest, Delta and Alaska. Nat’s experience and expertise, coupled with his recent work with us leading oneworld, make him incredibly well-suited to lead our Commercial team moving forward.”
As CEO of oneworld, Pieper integrated two new airlines into the alliance and launched sustainability and customer experience initiatives. Previously, he worked in commercial and finance leadership positions at Alaska Air Group, Delta Air Lines, and Northwest Alliance. He holds a Bachelor of Arts in History from Duke University and a Master of Business Administration in Strategy, Finance, and Transportation Management from the Kellogg School of Management at Northwestern University.
Additionally, the airline has announced that Steve Johnson will resume his role a Vice Chair and Chief Strategy Officer.
“Steve has accomplished exactly what needed to be done by reinvigorating our commercial strategy, delivering strong results and setting new standards of accountability for that team,” commented Isom. “He has set up our Commercial team perfectly for this transition and will seamlessly return to his work driving strategy development and strategic positioning for American.”
Photo: American Airlines
