Following a successful trial period, easyJet is preparing to roll out the SITA Agent App across its network of over 150 airports.
The new mobile tool allows ground crew to move away from fixed desks and assist passengers anywhere in the terminal and is part of the carrier’s drive to reduce infrastructure costs while improving the passenger experience.
Tested during a 12-month trial at London Gatwick and four other UK airports, the app equips ground crew with mobile devices that connect to flexible check-in, boarding, and bag-tagging systems.
At London Gatwick alone, crew members boarded over 1.4 million passengers and issued 17,000 boarding passes in eight months, demonstrating the app’s potential to dramatically increase agility and operational throughput.
Simon Cox, Director of Ground Operations at easyJet, highlighted the impact on both staff and customers. “The SITA Agent App gives our ground operational teams the freedom to assist customers on the spot, helping reduce queues, speeding up check-in, and delivering a more personal, efficient experience,” he said.
He added that the app represents a move toward a “modern, customer-centric airport” that allows the airline to rethink its use of space and resources.
Beyond passenger benefits, the removal of physical constraints makes operations more agile, streamlines training for new staff, and acts as a strong resiliency tool for maintaining operations during disruption.
Nathalie Altwegg, SVP of Airports at SITA, said: The SITA Agent App brings agility and efficiency to ground operations while giving passengers the faster, more personal service they expect. It’s a blueprint for how the industry can transform.”
PHOTO: Rob Munro
easyJet is rolling out SITA’s Agent App across its network of over 150 airports.
