Passenger experiences at airports are set to be transformed as airlines work to replace traditional Departure Control Systems (DCSs) with a new generation of Delivery Management Systems (DMSs).
According to a report by Amadeus, the travel technology provider, cumbersome check-in processes and multiple travel documents will be eliminated as passengers arrive with the necessary visa and border control procedures completed digitally.
A single biometric identifier would instantly recognise passengers and their entitlements across every stage of their journey, allowing seamless access to hotel bookings and car rentals.
Valérie Viale, Director of Product Management, AirOps at Amadeus, said: “With the introduction of DMSs, airlines will gain a detailed understanding of each traveller, their entire journey and, for the first time, exactly what has been delivered to them.”
She added that removing outdated legacy systems, such as costly teletype messages that were originally introduced in the 1940s, will mean “information will flow more freely, empowering airlines and their partners to anticipate and act on the needs of each individual traveller.”
“We are actively working with the industry to build this new generation of DMS that will enable a less stressful and more joined‑up travel experience in the years ahead,” she said.
Photo: Rob Munro
2024 saw record increases in passenger traffic.
